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How hotsport Handles Your Personal Data

At hotsport, we take your personal data seriously — from the moment you open an account to every deposit you make via UPI, Paytm or PhonePe, your information…

Data collected only as neededUPI, Paytm, PhonePe payment details protectedYour rights, clearly explainedContact us to request changesIndia-applicable data standards
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hotsport How hotsport Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your personal data, want to request a copy of what we hold, or need to report a concern, our privacy support team is…

Email Privacy Request Send a written request to our dedicated privacy address. Include your registered account email so we can verify your identity and locate your data records quickly and accurately.
Live Chat Support Start a live chat session from within your account dashboard. Our support agents are available around the clock and can escalate privacy-specific questions directly to the data team on your behalf.
In-Account Help Centre Navigate to the Help section inside your hotsport account to submit a formal data request form. This route creates a tracked ticket so you can follow the progress of your query at any time.
DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

From the way we store account credentials to how we handle a payment record from PhonePe or Paytm, every step in our data lifecycle is designed with your security in mind.

Encrypted Account Storage

Your password and account credentials are stored using one-way encryption. We cannot read your password ourselves, and no agent on our support team has access to it in plain text at any point.

Payment Data Isolation

UPI handles, Paytm wallet references and PhonePe transaction IDs are stored in isolated environments separate from your gameplay data. This limits exposure if any single system is ever compromised.

Cookie Controls You Own

We use functional cookies to keep your session active and analytical cookies to understand how pages perform. You can adjust cookie preferences in your browser at any time; disabling analytics cookies will not affect account access.

Defined Retention Periods

We keep your account data only as long as your account is active or as required by applicable law. Once a retention period ends, data is deleted or anonymised on a scheduled basis with no manual steps needed from you.

Right to Access and Correction

You can request a full export of the personal data we hold about you. If any detail is inaccurate — such as a name spelling or contact number — submit a correction request and we will update it within seven working days.

Third-Party Sharing Limits

We share data with third parties only where it is strictly necessary — for example, payment processors like Paytm or fraud-prevention providers. We do not share data with advertisers or data brokers under any circumstance.

Your Privacy Questions Answered

The questions below address the most common data and privacy concerns raised by our account holders in India. If your question is not covered here, reach out through our privacy email or live chat and we will respond within 72 hours.

We collect your name, date of birth, email address, phone number and the payment method details you add — such as a UPI handle or Paytm number. We also log device type and IP address for security and fraud-prevention purposes.

Payment identifiers like UPI handles and Paytm references are stored in encrypted, access-controlled environments that are separate from your general account profile. Only the systems that process transactions can read this data, and only for authorised purposes.

Yes. Submit a data access request through the Help Centre inside your account or by emailing our privacy team. We will compile and send your data export within 30 days of verifying your identity, at no charge to you.

Log in, head to your account settings and edit the field directly if the option is available. For fields that require verification — such as your registered name — contact support with supporting documentation and we will update the record within seven working days.

We share data only with service providers who are necessary for platform operation — payment processors (Paytm, PhonePe), identity-verification services, and fraud-detection tools. Each partner is bound by a data processing agreement that prohibits them from using your data for any other purpose.

Certain records — such as transaction history and identity verification documents — are retained for a period defined by applicable law after account closure. Once that period expires, your data is permanently deleted or fully anonymised so it can no longer be linked to you.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytical cookies to measure page performance. You can disable non-essential cookies through your browser settings at any time without losing access to your account.

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