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Your Rights and Our Commitments

hotsport operates under a defined legal structure that sets out how your account, data and transactions are governed — access to our services depends on local law and…

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hotsport Your Rights and Our Commitments
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

For questions about your rights under our policies, account data requests or formal dispute submissions, our legal support team is reachable through the channels below.

Email (Legal) Send written queries, data access requests or formal complaints to our legal inbox. We acknowledge receipt within 24 hours and aim to resolve substantive legal queries within 48 business hours.
Live Chat Our support agents can triage legal questions, direct you to the right document or escalate to the compliance team in real time. Available daily; connect via the chat icon inside your account dashboard.
Postal Address For certified or formal legal correspondence, a registered postal address is available upon written request to our email support channel. We will supply this within one business day of your request.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We apply specific practices for data retention, cookie consent, account security and the right to request changes.

Data Retention

Account and transaction data is retained for the period required by applicable law. After that window closes, we delete or anonymise personal records. You may request a copy of what we hold at any time via the email channel.

Cookie Consent

We separate cookies into strictly necessary, functional and analytics categories. You can accept all, reject non-essential, or set granular preferences in the cookie banner. Your selection is stored and applied on every return visit.

Account Security

Passwords are hashed and never stored in plain text. Two-step verification is available for all accounts. Suspicious login attempts trigger an automatic lock and an email alert to your registered address within minutes.

Right to Erasure

You may request deletion of your personal data subject to our legal retention obligations. Submit the request via the email legal channel; we will confirm the scope of deletion and complete it within 30 days.

Policy Change Notices

When a material update is made to any policy document, we send an in-account notification and an email summary at least seven days before the change takes effect. Continued use after that date constitutes acceptance.

Dispute Escalation

Unresolved complaints escalate to a named compliance officer within five business days. You will receive a case reference number and a written outcome. Where applicable, the matter may be referred to the relevant Indian adjudicating authority.

Frequently Asked Legal Questions

Below are the questions account holders most often raise about our legal terms, data practices and rights. If you do not find your answer here, the legal email channel is the fastest route to a formal response.

We collect name, email address, date of birth, contact number and payment identifiers such as your UPI handle or Paytm number. Device and session data is also logged for security and fraud-prevention purposes under our Privacy Policy.

Send a data access request to our legal email channel with your account username. We will verify your identity, compile the relevant records and deliver them in a readable format within 30 days of the confirmed request.

Yes. Submit a deletion request via the legal email channel. We will remove personal data not subject to mandatory retention obligations and confirm the scope of the deletion in writing within 30 days.

Cookies are divided into necessary, functional and analytics categories. On your first visit a consent banner appears; your choices are stored in your browser. You can update preferences any time from the cookie settings link in the page footer.

We send an in-account notification and an email summary at least seven days before any material change takes effect. The updated document is published with a revision date. Continued use of the account after the effective date constitutes acceptance of the revised terms.

Submit your complaint in writing via the legal email channel with your case details and account username. We acknowledge within 24 hours, assign a reference number, and escalate unresolved matters to a compliance officer within five business days.

Where your access and use fall within Indian jurisdiction, applicable Indian law governs your account. Access to our services depends on local law and is available only where local law permits. Our terms specify which legal framework applies in each scenario.

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